Pointing the Way to Excellence
A Dorset based Housing Association has recently been recognised as delivering an excellent service to its residents.
Signpost Housing Association, together with sister company Signpost Care Partnerships, have been awarded Enhanced Certification status by Quality Housing Services (QHS) in recognition of excellence.
The Associations learnt of their enhanced status through results from a recent audit carried out by QHS which covers a range of services including:
- How the Association deals with complaints from customers
- Its approach to involving residents in service delivery and;
- How it handles repairs and maintenance
Jon Simmons, Policy and Customer Services Manager at Signpost said, “This is excellent news for Signpost. We joined QHS in 2008 and set ourselves a clear objective to achieve enhanced certification by March 2010. It's great to be able to say we've done it and staff deserve the award as recognition for all the hard work they've put in to continually improving services throughout the last few years.”
To achieve enhanced status Signpost had to meet the full QHS criteria of excellence. The criterion defines high standards for social housing organisations and independently assesses performance through audits, mystery shopping, polling and surveys. Enhanced Certification is the highest level of achievement a housing association can achieve against the standard and demonstrates that the organisation has delivered services to an exceptional standard.
Signpost joins Medina Housing Association, fellow member of Spectrum Housing Group, in the enhanced status category.