Residents Inspect their Own Landlord’s Services
Western Challenge residents are undertaking their own inspection of their landlord’s services and reporting back.
The Western Challenge Resident Inspectors Group has recently completed its first inspection on access and customer care at the Association. The inspectors prepared an informative and very thorough report from their findings highlighting lots of areas of good practice but also areas that need to addressed.
Some of the action points falling out of the inspection included:
· Continuing to improve the website
· Developing an action plan around raising awareness of the reasons for collecting sensitive information and continue to use techniques that are proving successful
· Reviewing the Housing Officer newsletter content and design
· Ensuring that resident involvement information is available in reception areas
· Reviewing resident surveys to improve feedback and consultation
Liz Sabey, Member of the Resident Inspectors Group said, ”Bev [also a representative on the Group] and I found working on this pilot inspection most interesting and hopefully of benefit in the overall improvement of services. We would be only too pleased to help other residents who wish to get involved in the inspection of other aspects of service provided by Western Challenge”.
Mike Collis, Community Development Manager at Western Challenge said, “The inspection has provided an excellent platform to identify actions that can be followed through into our team objectives. The areas reviewed under this inspection had a direct link to the Key Lines of Enquiries (KLoE) and will play a crucial role when it comes to the Audit Commission’s Inspection. More Resident inspections are scheduled in the New Year.”